cancellation policies
introduction
We are committed to providing high-quality care and ensuring that every patient receives the time and attention they deserve. To help us serve all our patients efficiently, we kindly ask that you adhere to the following cancellation and no-show policies:
Appointment Cancellations
If you are unable to attend your scheduled appointment, please notify our office at least 24 business hours in advance. This allows us to offer your appointment time to another patient in need.
- Cancellations with less than 24 business hours’ notice may be subject to a $50 late cancellation fee.
No-Shows
Patients who miss their appointment without prior notice (“no-show”) will be subject to a $75 no-show fee.
Repeated late cancellations or missed appointments may result in limited scheduling availability or discharge from the practice.
Exceptions
We understand that emergencies and unforeseen circumstances happen. Exceptions to this policy may be made on a case-by-case basis at the physician’s discretion.
How to Cancel
To cancel or reschedule, please contact us at robert.cai@cai-neurology-epilepsy.com or +1 (775) 239-7718 during business hours.
Thank you for your understanding and cooperation.