terms & conditions
introduction
By becoming a patient of our clinic, you acknowledge and agree to the following terms and conditions. These are designed to promote a respectful, safe, and effective therapeutic relationship between you and our clinic.
Medical Services
- Our clinic provides comprehensive neurologic and epilepsy-related care, including consultations, follow-ups, diagnostic evaluations, and treatment planning. All care will be provided in accordance with current medical standards and clinical judgment.
- Treatment decisions are made in partnership with you, but the physician reserves the right to determine the appropriateness and scope of care.
Appointments and Cancellations
- Appointments must be scheduled in advance.
- Please arrive on time. Late arrivals may result in rescheduling or shortened visits.
- Cancellations must be made at least 24 business hours in advance to avoid a fee, as detailed in our Cancellation Policy.
Fees and billing
- Patients are responsible for all charges.
- Payment is due at the time of service unless prior arrangements are made.
- Any disputes regarding billing must be submitted in writing within 30 days of the billing statement date.
Refunds
- Medical services rendered are non-refundable.
- Overpayments or billing errors will be reviewed and refunded or credited as appropriate, per our Refund Policy.
Communication
- Secure messaging via email is preferred for non-urgent communication.
- Voicemail messages will be returned within 1–2 business days.
- Clinical advice will not be provided via unsecured channels.
- In case of emergency, dial 911 or go to the nearest emergency room.
Medications and Refills
- Prescription refills require an evaluation to ensure safety and appropriateness.
- Please request refills at least 72 business hours in advance.
- Controlled substances may require additional monitoring and agreement to a medication contract.
Privacy and HIPAA
- We adhere strictly to federal HIPAA regulations to protect your personal health information.
- Your records will only be released with your written consent or as required by law.
Patient Conduct
- Patients are expected to treat providers and staff with respect.
- Disruptive, threatening, or abusive behavior may result in dismissal from the practice.
Termination of Care
- You may terminate your care at any time by notifying us in writing.
- We reserve the right to discharge a patient for repeated missed appointments, non-compliance, or inappropriate conduct, with written notice and referral options as applicable.
questions or concerns
If you have any questions about these terms, please contact us at robert.cai@cai-neurology-epilepsy.com or +1 (775) 239-7718. We value your trust and are committed to delivering compassionate, evidence-based care.